Question 1

What is the standard print size?

Accepted Answer

Alley Ink's standard screen size is 12" x 15". This would be considered a full front or back depending on the location.

Question 2

What is the standard front pocket size?

Accepted Answer

We try to keep a standard pocket size of 3.5" x 3.5" If your front pocket design is more rectangular than square (i.e. tall and skinny or short and wide) then we may print as large as 4" wide or tall whichever dimension is larger. However, if the design is actually being printed on a pocket we may have to make the design smaller in order to fit the pocket.

Question 3

How to prep artwork files?

Accepted Answer

All Files must be 300 DPI or a Vector File. Preferred file types are .PSD, .TIF, .EPS, or .AI  Other files that are acceptable are .PDF, and .JPG. Design should be sized to print. See File Prep for more info on how to prepare your order. Orders, where artwork is being provided, cannot be started until we have usable artwork.
 
For a slightly more detailed look at preparing your artwork for print, or check out our Artwork Templates.
 
If you don't speak computer...higher quality (not fuzzy) images work best. Call us or email us if you have mroe questions.

Question 4

What is your typical turnaround time?

Accepted Answer

Typical turnaround time is 7-10 business days + shipping time. 
 
Turnaround time is only an estimate, is not guaranteed and starts when your deposit is paid for AND we have all information to complete your job. Complex designs or orders with extra add-ons may increase turnaround time. If you have a deadline for your order, you must let us know when placing your order and a rush fee may be applied. Taking longer than 24 hours to approve your digital proofs may delay your order. Any circumstances out of Alley Ink's control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate. We do our best to keep you informed of delays in your order.

Question 5

Do you have a minimum?

Accepted Answer

For embroidery, bling/rhinestones, and vinyl there is no minimum, though you will get better pricing if you order more.
 
For screenprinting, we will do an order as small as 12 items per design. You can have multiple types of garments (i.e. short sleeve, long sleeve, hoodies, etc) as long as they have the same design and colors, they will count towards your total. We recommend printing at least 50 for best pricing.

Question 6

Can I mix & match shirt & ink colors?

Accepted Answer

Yes! Different shirt colors are ok as long as the ink colors are the same. If we need to change ink colors, it may be considered a separate design, which would need a 12 item minimum on its own, but we will let you know upon placing your order.

Question 7

Can I mix shirt sizes? Or do I have to order in dozens?

Accepted Answer

You can order as many different shirt sizes as you want and you DON'T have to order in dozens, unless otherwise stated. Please keep in mind that some brands may only go up to 2X, while others can be ordered as large as 6X. For more info on sizes available, email or call us so we can check with our distributors.

Question 8

I want to print on a garment style that isn't listed...

Accepted Answer

Of course! We print on hundreds of different brands but to make it easy we only list the most popular ones. If you do not see the brand or style you are wanting listed, give us a call or send us an email and we can look into getting that brand for you.

Question 9

Do you stock blank apparel?

Accepted Answer

Yes. Kind of. We have a limited supply of blank apparel. When you place an order with us for multiple items or an item we don't happen to have in stock at the moment, we have to order it from our warehouses. It may take a few days to get in, so please keep this in mind when placing your order. Also, just because a brand makes a specific color doesn't guarantee we can get that color in every style or that it is even in stock at our warehouses. We recommend you have a back up color or if you are ordering multiple colors allow us to help you pick them out so we can see what's in stock.

Question 10

My order is wrong...what do I do?

Accepted Answer

After picking up your order, you have 48 hours to inspect your item(s), and let us know if you are missing items, have incorrect sizes, or there is something else wrong with your order.

Question 11

Do I need to pay everything up front?

Accepted Answer

Most screenprint and embroidery orders will require a $50 non-refundable deposit that will go towards the cost of your order. This ensures that our artists' time is paid for. 
 
On small orders like vinyl or bling, a deposit may not be required, but you will most likely be asked to pay for your order up front. It is left up to the discretion of Alley Ink on whether or not a deposit is required for your order. 
 
If you have a specific question on payment, give us a call or email us.

Question 12

Can you do (enter crazy idea here)?

Accepted Answer

Maybe. Why don't you drop us an email and we'll see what we can do!

Question 13

I'm not happy with my design...

Accepted Answer

We are so sorry to hear that you aren't happy with your design. We recommend customers inspect their items before leaving our store, so we can be notified of any problems right away.
If you are missing items or sizes are wrong, please see "My order is wrong...what do I do?"
If your design is smaller/larger than you thought, misspelled, or something is wrong with the design, please give us a call or email us. Orders are never produced without a proof being approved by our customer, unless the customer has waived the proof. We recommend you check your proof very throughly for spelling, size, color, and placement. Though we cannot guarantee they will be an exact match, there are within a very thin margin of error. After approving your proof, you are telling us that everything is good to go!

Question 14

Can I provide my own items?

Accepted Answer

Of course! You can definitely bring us items to customize, but we would prefer to print on our own items, as we are not perfect and can make mistakes from time to time. If we make a mistake on our end we can replace the item much quicker and easier than a one-of-a-kind custom item.
We also can get items from almost every major apparel brand at wholesale cost, so why not let us handle it.

Question 15

I have no idea how to art, but I want an awesome design..."

Accepted Answer

No worries! We have some very talented artists on staff that can create awesome, one-of-a-kind artwork just for you. Give us a call or email us and we can brainstorm ideas with you for your design.

Question 16

I need to match colors exactly (i.e. Pantone, logo matching)"

Accepted Answer

Awesome! We can definitely do that with screenprint, there may be an additional charge for custom colors. 
With vinyl, rhinestones, and thread, we can get pretty darn close, but can't guarantee exact pantone matches unless we order directly from our warehouse and that will cost both you and us a ton of money, so unless it is a larger order we might not be able to make an exact match in these categories.

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